Privacy Policy & Cookie Policy
Effective Date: 15.07.26
Last Updated: 15.07.26
1. Introduction
Lightheaded Academy is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase a course, become a learner or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Depending on how you use our services, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Postal address (where required)
- Date of birth (where required for certification)
- Emergency contact (if attending practical training)
Learner Information
- Course enrolment details
- Progress through modules
- Assessment results
- Tutor feedback
- Certificates issued
- Attendance records
- Booking history
- Support requests
Assessment Evidence
As part of your training you may upload:
- Photographs
- Videos
- Practical assessments
- Written assignments
- Reflective journals
- Portfolio evidence
These are securely stored and only used for assessment, quality assurance and certification purposes.
3. Payment Information
Payments are processed securely by our third-party payment providers.
We do not store your full debit or credit card details.
4. How We Use Your Information
We use your information to:
- Deliver your training programme
- Create your learner account
- Process payments
- Assess submitted work
- Provide tutor feedback
- Issue certificates
- Verify learner identity
- Respond to enquiries
- Provide customer support
- Improve our courses
- Meet legal and accreditation requirements
- Prevent fraud or misuse of our services
5. Email Communications
We may send you:
- Booking confirmations
- Welcome emails
- Assessment updates
- Tutor feedback notifications
- Course reminders
- Progress check-ins
- Certificates
- Important policy updates
Where you have provided consent, we may also send:
- Course launches
- Promotions
- Offers
- Newsletters
- Educational content
You can unsubscribe from marketing emails at any time.
6. Whom We Share Information With
Your information may be shared only where necessary with trusted providers, including:
- Website hosting providers
- Learning Management System providers
- Payment processors
- Email communication providers
- Video conferencing platforms
- Accreditation organisations
- Insurance providers (where required)
- Legal or regulatory authorities, where required by law
We never sell your personal information.
7. Data Security
We take appropriate technical and organisational measures to protect your information, including:
- Secure encrypted websites (SSL)
- Password-protected learner accounts
- Restricted staff access
- Secure cloud storage
- Regular software updates
- Authentication measures where appropriate
Although we take every reasonable precaution, no online system can be guaranteed to be completely secure.
8. How Long We Keep Your Data
We retain information only for as long as necessary.
Typical retention periods include:
- Learner records
- Assessment evidence
- Certificates
- Payment records
- Communication records
These may be retained for up to 6 years where required for legal, insurance, accreditation or tax purposes.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion where legally applicable
- Restrict processing
- Object to processing
- Withdraw marketing consent
- Request a copy of your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
10. Cookies
Our website uses cookies to improve your experience.
Cookies help us:
- Keep you logged into your learner account
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Measure marketing performance
- Improve user experience
Cookies do not normally identify you personally.
You can manage or disable cookies through your browser settings.
Some website features may not function correctly if cookies are disabled.
11. Types of Cookies We Use
Essential Cookies
Required for the website and learner portal to function.
Functional Cookies
Remember your preferences and improve usability.
Analytics Cookies
Help us understand how visitors use our website so we can improve it.
Marketing Cookies
Used only where consent has been given to measure advertising performance and improve future marketing.
12. Third-Party Services
Our website or learner portal may use trusted third-party services, including payment providers, analytics providers, video platforms and email services.
These organisations have their own privacy policies governing how they process your data.
13. Children's Privacy
Our courses are intended for learners aged 18 years or over unless otherwise stated.
Where learners under 18 are accepted, parental or guardian consent may be required.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any significant changes will be published on our website and, where appropriate, communicated to learners by email.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Lightheaded Academy
Email: lightheadedacademy@gmail.com
Website: lightheadedacademy.com
If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO).